Returns & product issues
Returns must be approved before anything is sent back. Please don't ship anything to us until you have our approval and return label.
- Returns are accepted within 30 days of delivery.
- Items must be unused, never installed, and in 100% perfect, resellable condition in their original packaging.
- Electronic products are final sale.
- If your return is approved, we'll email you a prepaid return label. Its cost and a restocking fee of up to 20% come off your refund.
- Drop the package off within 5 days of getting the label, or the return is void.
Having a problem with a part? Choose Report a problem after finding your order. Read the full refund policy.
Purchased from a dealer? Returns and claims for dealer purchases go through the dealer you bought from. For anything else, email info@serialnine.com.
Questions? Email us at info@serialnine.com with your order number.
